Privacy notice
This notice explains how information is handled when you use this website or contact Galaxy about commercial HVAC service.
Information in an inquiry
The optional online inquiry form asks for your name, company, email address, phone number, building city, service category, and a message about the building or its HVAC needs. You must check the consent box to allow Galaxy to contact you about that inquiry. The form also has a hidden anti-spam field; it is not a request for information from you.
Galaxy uses the details you submit to review and respond to the request, discuss service or scheduling, and follow up about that inquiry. Sending a form is not an appointment confirmation. The consent is limited to responding to your inquiry and is not marketing or newsletter consent.
Email delivery and request safeguards
Online inquiries are sent through Resend, an email delivery provider, to Galaxy's business inbox at info@galaxyservices.com. Resend processes the information to provide email delivery. A successful form response means the request was accepted for email delivery; it does not confirm that a person has read it or that an appointment is booked.
The contact service stores temporary anti-abuse and retry metadata in a managed database. This metadata includes a hashed email and client identity for rate limiting, and a submission UUID, payload hash, expiry, and accepted email reference for idempotency. It does not store inquiry bodies. Expired metadata is deleted during normal cleanup; the database records support request safeguards and are not a separate copy of your inquiry.
Website operation and page usage
The website is hosted online. The hosting service may process technical connection and request information needed to deliver and protect the site; the details and handling of any host operational logs are governed by that service.
Basic anonymous page analytics are used to understand general page usage. They are not used here to identify the person who submitted an inquiry or to combine page activity with inquiry contents.
Handling and questions
Inquiry details are handled by Galaxy through its business email workflow. This notice does not set a fixed deletion schedule for email copies or related business records; they may be kept as needed to respond to and manage the inquiry. Technical retention can also depend on the services involved.
For a question or request about information you sent to Galaxy, contact the business through its centralized business email or phone line. Please identify the inquiry so Galaxy can understand your request; do not include sensitive information that is not needed.
Return to the Galaxy Commercial HVAC website.